Collection and Deliveries 

At Splendid Furniture we strive to offer you convenient, efficient and hassle-free choices for collection or delivery of your furniture.

Things to Consider 

Before placing your order you should confirm that all:

  • Items you intend to purchase will fit in the area you have selected for it
  • Doors, stairwells and other entrance ways (including lifts) are wide enough to allow for access

Much of our furniture comes flat-packed, allowing it to be easily taken home in your vehicle or trailer. However, many items, such as lounges or sofas can be bulky and difficult to move. Many more items are stored and distributed through our warehouses.

When placing your order, please ensure the correct contacts such as phone numbers, e-mail addresses, and delivery addresses are provided.

Click & Collect (Pick-up Service)

 

Home Delivery

You can shop online in the comfort of your own home, and pick your product up from your preferred store for free by simply choose Click & Collect when you make your online purchase, then sit back and let us prepare your order for you.  Our customer service team will be in contact with you to organize the collection.

From time to time, for various reasons, it may not be possible to collect your item immediately.  Our friendly team will advise you of any delays on any items when they contact you.

Please inspect your furniture carefully prior to pick-up.  We cannot be held responsible for damage caused after the furniture is delivered to your premises. 

 

If you have purchased larger items, items that are shipped directly from our warehouse, or if you are simply unable to visit ourFurniture store for collection, we are happy to arrange delivery to your nominated address at a day that is convenient for you.  Delivery charges apply.

When choosing Home Delivery, please note:

Your delivery will need to be signed for by somebody at the nominated delivery address.

If nobody is available to accept the delivery at the nominated address and time, we will be unable to complete the delivery. In those circumstances, we will contact you to arrange re-delivery and additional charges may apply.

Please ensure that the access is appropriate for the furniture being delivered.  This includes ensuring your doorways are wide enough to fit the product in, the item can fit upstairs or in a lift (if required) and that there is nothing blocking the path of the delivery in hallways, stairwells or driveways.

If delivery is to an upstairs area, please advise the store at the time of organizing delivery.  Additional charges may apply.

When will my order be ready?

 

 Terms and Conditions for Delivery

Our friendly customer service team will let you know the time-frame for collection or delivery of your order when they contact you to organize pick-up or delivery.

Although most stock advertised on our website is able to be collected or delivered within 4-5 working days, some items may take some time.  If an item is out of stock, we will notify you and arrange for the order to be delivered or collected as soon as your order is back in stock.

If you have ordered from our specialty range of custom-made lounges (the item will be clearly identified as this), the manufacturing time is around 12 -14 weeks.  Delivery will occur as soon as your item has been manufactured and despatched to us.  Please note: We endeavor to ensure manufacturer’s delivery times are accurate, but they are subject to change from time to time and without notice.

 

The delivery service is strictly door to door.  We will deliver the goods to your premises if it is safe to do so.  Meaning, safe to transport the furniture without any chance of damaging it and safe for our delivery team to do so without injuring themselves. Customer will agree to acknowledge safe delivery of the Goods, by signing on the delivery note or such similar document which Splendid Furniture may require.

Delivery of goods upstairs in any environment may incur an extra charge.

The customer is responsible for informing us at time of purchase if the goods are to be delivered upstairs or downstairs.

We do not provide an exact delivery time, we will make a courtesy call in advance, but it is the responsibility of the customer to be home to accept the goods upon delivery. 

The delivery service does not include the removal of any packaging the goods may come in.

If the goods have not been delivered due to factors outside our control, then we will happily exchange your goods for goods of equivalent value.  You will be responsible for all transportation costs, but we will do all we can to minimize these costs. If you would prefer a refund, we will arrange this for you, less the cost of delivery and pick up.

Splendid Furniture shall not be liable for damages, or for a delay in delivery or for failure to give notice of delay when such delay is due to conditions beyond our reasonable control. The Customer agrees to accept delivery as soon as the Goods are able to be delivered. Re-delivery charges will apply when a scheduled delivery is failed. 

Delivery Costs

 

 

delivery cost shall be negotiated with our agent based on location and size of goods to be delivered.